Customer Care Expert

Inna Slota

Engaging customer-oriented individual with a positive attitude and strong ability to multi-task, prioritize and manage time efficiently. Interested in the position of Customer Service Representative; coming with knowledge of CRM system and practices and 2+ years proven customer support experience.

Projects

  1. https://hellenglish.goit.global/ .......... [ HTML5, CSS3 ]
  2. https://kidslike.goit.global/ .................. [ JavaScript ]
  3. https://cryptohub.goit.global/ ........... [ React.js, Node.js ]

Work Experience

Customer Care Expert Wix

August 2020 - up to now | Ukraine

  • Providing Customer Care for all kinds of users of Wix product.
  • Working with Payments by Wix system and other third-party payment services (PayPal, Stripe, Square, Isracard, etc.).
  • B2B support for the clients of Wix Answers.
  • Statistic work of defining top-issues and other statistic data.

Customer Support Respesentative SupportYourApp

May 2019 - August 2020 | Ukraine

  • Support of different IT projects (starting from educational platform and cafe to the paywall service and bank system) in Eglish native and non-native speakers' markets.
  • Creation of the relationship of trust with customers.
  • Providing customers with excellent service.

English Teacher Brisky Center

March 2017 - June 2017 | Vietnam

  • English lessons for groups of children.
  • Elementry and intermadiate level.
  • Personal lessons.

Education

Taras Shevtchenko Kyiv National University

French Language and Literature

September 2014 - June 2020 | Ukraine